Privacy Policy

Effective Date: 1st January, 2026

Welcome to Tortilla India (“we”, “our”, “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://tortillaindia.com/.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Phone number
  • Email address
  • Shipping/billing address

This information is collected when you:

  • Place an order
  • Contact us via forms or email
  • Request a demo or service

b. Non-Personal Information

  • Browser type
  • IP address
  • Device information
  • Pages visited and time spent

2. How We Use Your Information

We use your information to:

  • Process orders and payments
  • Provide customer support
  • Arrange product delivery and demo services
  • Improve website functionality
  • Send updates, offers, or service-related communication

3. Sharing of Information

We do not sell your personal data.

We may share your data with:

  • Delivery partners and logistics providers
  • Payment processing services
  • Service/support teams

We may also disclose information if required by law or to protect our rights.

4. Cookies & Tracking Technologies

Our website may use cookies to:

  • Enhance user experience
  • Store user preferences
  • Analyze website traffic

You can disable cookies through your browser settings.

5. Data Security

We take reasonable measures to protect your data. However, no online transmission is 100% secure, and users access the website at their own risk.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

7. User Responsibilities

You agree:

  • Not to misuse the website
  • Not to upload harmful or illegal content
  • To provide accurate information

8. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion
  • Opt-out of marketing communications

To exercise these rights, contact us using the details below.

9. Retention of Data

We retain your information only as long as necessary for:

  • Order fulfillment
  • Legal compliance
  • Customer support

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

  • Email: [email protected]
  • Phone: +91 98400 84488
  • Address: No.10/5, Kannagi street, Kamarajapuram, Velachery. Chennai – 600048.

12. Governing Law

This Privacy Policy is governed by the laws of India and applicable state laws of Tamil Nadu.

13. Mobile App Permissions

Our app may request permissions such as:

  • Notifications (for updates and offers)
  • Internet access

We only use permissions necessary for app functionality.